Dear Southwest Airlines

People like this airlines and the way it accommodates human passengers with free bags and reservation changes and whimsical flight attendants. On my first Southwest flight, I’d offer these gentle criticisms:

  • Your app has short-term memory issues, not recalling me or my flight once I leave it
  • There are zero plugs in the Atlanta terminal (we could blame this on Atlanta, if you like)
  • There are zero plugs on board (this one’s on you, Southwest)
  • This phrase, to announce take-off: “Tug your seatbelt and hug your neighbor, ‘cuz this Boeing is ‘a-going (ouch).”
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