Standing in line to not have someone help you. That’s what I feel like, Shop Rite and American Airlines, at your self-service check-outs and kiosks. Why call it service at all, why not just “self” as there is no service now is there? I am also looking at you clunky SAAS platforms that Time Inc. uses so it know longer needs to employ actual service providers like HR, IT and payroll employees, and that don’t talk to each other so you have to bounce among them inputting the same data all over the place. Even worse, they don’t change the error messages from alerts such as “cell value does not match data field” — which might more helpfully be translated as “use all four numbers to enter year of birth.”
File this under “New Year Resolutions for Other People” (see post) and also “Things I Am Supposed to Like But Do Not Like All That Much.”
[…] Self-service platforms offer no service at all, so either stop making them or, at the very least, stop calling them service.” […]